Hi,
What is the no. 1 asset in your business beside yourself? It's your people. Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them?
If you want your business to run more effectively and/or make more money then you must invest time and energy into your no. 1 asset otherwise you will eventually lose them.
The Physiotherapists' Practice
With four of us in the family who are all into health and fitness, we used to attend this particular practice.
The actual environment is lovely, however there was always a high turnover of physiotherapists. It's only a small practice yet it seemed that apart from the owner and one other physio who looked after us, the rest seem to come and go fairly quickly.
I could easily see what the problem was...the owner. He lacked fundamental communication and business skills. Sure he knew his 'stuff' about how to help someone heal their body but he sorely missed basic skills in leadership and managing his own staff.
The funny thing was he had a 'Mission Statement' in his office stating "Our people are our number one asset". How often have you seen this in businesses around the country? Quite often the opposite is true.
If this business owner's people were his no.1 asset then he should have got the message by now, that with the high turnover of staff, there was one common problem... himself!
Not only was this business owner sadly lacking in leadership, business and communication skills, it was reflected by the people he hired. And it was no use trying offer advice to him... he thought he knew everything.
Due to his lack of knowledge and personal development, heaps of time was wasted and potential business lost. Then there was the stress of having to work extra long hours whilst he was finding new employees. This also caused uncertainty for his patients. In fact we ended up leaving, because we were fed up with the a number of things: hearing from the staff about how poorly they were treated by the owner, we were often seen late (their lack of time management) and how we were often treated in a rude manner by the receptionist.
I must admit if it wasn't for the pleasant physio who had loyally stayed there and looked after us most of the time, we would have left long ago.
From an employee's perspective, they often leave because they are unappreciated. They are taken for granted. I knew that had happened in many instances in this particular business. The owner had hired some great people but he himself was difficult to get along with and made it very uncomfortable. He was a perfectionist and if his people didn't get things 'right', he'd let them know...all the time.
When I ask new clients how often they get together with their people on an individual or group basis to discuss their performance and get their perspective on how they find their jobs and how to improve things, a common response is "it's something I've been meaning to do". I'VE BEEN SO BUSY!!!"
The Final Word
To find and keep the right people requires many skills. Get yourself organised and allocate regular time to continually work on this very important area of your business.
If you want a team of people supporting you, then learn how to find and keep them.
Have a great week!
Lorraine Pirihi
Australia's No. 1 Productivity Coach
PS: If you're a business owner or manager and have had headaches with this key area then make sure you listen in to my next free teleseminar “How to Put an End to Employee Recruitment Dramas Now!” with Master Business Coach, Steve Baker. You'll discover how to build the perfect team for your business so that you can save time, make more money and reduce your stress. Book now.
Lorraine is a powerful, passionate and dynamic presenter who speaks at business events and conferences. Contact Lorraine today to discuss your needs on 1300 857 756 or email lorraine@office-organiser.com.au
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