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In This Issue
- A Note From Lorraine
- Lorraine Recommends: 'How to Run your Business on Autopilot'
- Feature Article: 'How Poor Systems Lose You Business'
To view
this ezine on the Web, click here.
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Vol 12.18 - May 2008
Published every Tuesday. You are on our list
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Hi,
 I've recently added another member to my virtual team who handles the overflow of administrative tasks. It frees up my permanent Virtual Assistant Kathie to work on high priority work.
Anyhow, what I like about Charmaine is she is very prompt, responds to email quickly and gets the work done. She keeps me in the loop. Both my VAs are like that and it gives me great confidence and trust in them.
Both of these ladies are in their own business and understand that if you don't provide a reliable service, they won't getting my business.
Unfortunately, that's not the norm in small business. Most people over promise and barely deliver.
I'm sure you'll love this week's story. |
Lorraine Pirihi
Australia's No. 1 Productivity Coach
"Committed to helping small business owners and
entrepreneurs work less, earn more and have a
life!"
PS: A great big "Welcome!" to all the new readers who joined since last week! You're going to love the resources you'll find here to help you have more time, make more money and get a life. ...Enjoy!
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 "How To Run Your Business On Auto-Pilot..."
This powerful business pack includes a comprehensive collection of tools, books and interviews to sky-rocket your business. Turn your business into a cash cow that works without you .
Includes 5 free bonuses for a limited time only. Find out more now!
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'How Poor Systems Lose You Business'
By Lorraine Pirihi
Some time ago I used the services of a mortgage broker who in the first instance was very prompt and appeared very efficient. Although it took some time for the refinance to go through (that was caused by the bank and their legal people), all went smoothly.
However, going back a second time to this broker, the cracks in his lack of systems are showing.
I've had to chase him up to get things moving. It appears he now has a lot more business than when I first used his services.
Here's what I've observed:
1. When he's out of his office, the phone rings out (there's no voice mail message or anything). This is a surefire way to lose business.
He could use a virtual assistant, divert his phone to his mobile or have voice mail.
2. He doesn't plan and acts on the spur of the moment. (i.e. when you call, he takes action).
He needs to use a diary to schedule working on his business as well as the daily work. Unfortunately he doesn't understand what working 'on the business' really means.
3. He does everything himself... he has no assistance whatsoever.
With a Virtual Assistant he could pay them for the hours they worked. John would have to work out know what tasks they could do for him.
4. He doesn't know how to market his business effectively, he just keeps running around.
Simple things like sending an ezine or newsletter on a regular basis or a phone call to follow up past clients could have a major impact on his business. (Also see last week's ezine)
5. John invests zero dollars in learning how to run a business. He's always going along to hear about what's happening in his industry (which is often free).
6. He has no clear focus so anytime someone approaches him with a new idea that looks like it will make money, he runs off in that direction.
 Writing down his goals and working out what and who he needs to help him achieve them will give him clarity. The man needs a business coach to guide him.
Basically he's spending the majority of his time and money in the wrong areas. He told me he wants to grow his business, but doesn't understand that he has to make changes first in the way he behaves.
Without a clear plan, systems and assistance, he is guaranteed to waste time, lose money and be stressed out! It wouldn't suprise me if one day soon he leaves the industry because he thinks it's just too hard to make money in that type of business.
The Final Word
Personally I find dealing with most business people, very frustrating. They tell you how good they are and will get the job done but the majority are hopeless!
I'm so thankful that I have a small team of people who support me in my business and follow through.
By Lorraine Pirihi
© Copyright 2008 The Office Organiser
WANT TO SEE MORE ARTICLES LIKE THIS ONE?
See Lorraine's Blog.
WANT TO USE THIS ARTICLE IN YOUR E-ZINE OR WEBSITE?
You can, as long as you include this complete blurb with it:
 Lorraine Pirihi is Australia's No. 1 Productivity Coach. She's a dynamic, motivational and powerful speaker, author and leading business coach. Lorraine specialises in helping small business owners and entrepreneurs have more time, make more money and have a life!
For more information on how to increase your productivity and your profits in your small business, subscribe to Lorraine's widely read ezine ‘The Organised Times'. Go to: http://www.office-organiser.com.au
About Lorraine
 Lorraine Pirihi, Australia's No. 1 Productivity Coach is creator of a range of powerful tools and resources to help small business owner and entrepreneurs earn more and work less.
Lorraine also offers FREE productivity tips, powerful products, workshops and coaching . Learn more now at www.office-organiser.com.au
Publisher: The Office Organiser,
PO Box 2062, Hampton East
Melbourne Vic Australia 3188
Tel: 1300 857 756 Fax: 613 9532 5497
admin@office-organiser.com.au
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© Copyright 2008 The
Office Organiser. All rights reserved.
Lorraine
Pirihi, The Office Organiser
PO Box 2062, Hampton East Vic
Australia 3188
Tel:(613) 9532 5497 Fax: (613) 9532 3398
admin@office-organiser.com.au
www.office-organiser.com.au
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