Write It Down!
By Lorraine | May 11, 2008
Earlier this year, I was interested in the services of a Public Relations company. The Account Manager said he’d send me information in a few days. Weeks later he rang to apologise for not sending anything and would do so that week.
Can you believe it? The fact he even remembered me after all those weeks was incredible and then he had the audacity to call and say he would send it months later! As if I was going to use their services. In fact when the information arrived it was immediately tossed in the (recycle) bin.
Why Do People Over Promise And Under Deliver?
From what I observe, people make promises verbally and then do not write the details down in their diary so they can remember to follow up. As long as they look in their diary and take action, there’s no chance of them forgetting!
So make sure you religiously use your diary or planner and enter everything you promise to follow-up on. Otherwise you may find not only will you lose business, you’ll also lose your credibility.
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Topics: Getting Organized, Personal Effectiveness, Time Management | 1 Comment »
The Benefits of Working From Home
By Lorraine | May 9, 2008
I was up 5.00 a.m. for an important call I had with my overseas mentor. As this ‘meeting’ was scheduled for 2 hours, it meant my fitness routine had to change.
So instead of heading for the gym at 5.45 a.m. I went for a run later in the morning.
I take my dogs out each day for a long walk at a time that suits me and often done things with and for my family when they’re around.
Spent 2 hours at the hairdressers yesterday afternoon, came home and put in some additional work time…because I felt like it, not because I had to.Â
I cannot tell you how thankful I am for being able to run my business from home. The flexibility to do what I want when I want is priceless.
Topics: Home Based Business, Life/Work Balance | No Comments »
Boost Your Energy and Effectiveness
By Lorraine | May 4, 2008
Do you find your business ‘all-consuming’? Do you often feel like you could do better but don’t have enough energy to go the distance?
To operate at your peak you need to look after yourself. Get regular exercise (do something every day whether it’s walking, going to the gym, swimming etc). Your body needs movement.
In this day and age most people are far too sedentary. 
Also feed yourself with healthy food and avoid junk food and soft drinks. You’ve only got one body and one life, keep it in good shape otherwise you won’t last the distance.
One of my clients was 45 years old, overweight by 20 kgs and wasn’t concerned about his health.
I told him that if he didn’t get serious about his health, it was only a matter of time when something would happen to him. ..and it did. He had a stroke within 6 months. He was off work for 3 months.
John was lucky that he survived. Treat yourself seriously, as you are the no. 1 asset in your life – get pro-active.
***This Week’s Success Tool***
Topics: Life/Work Balance, Personal Development, Personal Effectiveness | No Comments »
Are You Losing Business Because You’re Disorganised?
By Lorraine | May 3, 2008
A friend was looking to finance a new home and asked me who did I know who could help her.
As she was a first time homebuyer and needed lots of hand-holding I thought the best person I knew would be a lady I had met who specialised in this market and was very caring.
This person had really impressed me originally about how different her business was from others and how personable and caring they were with their clients. Seemed a good match.
She also said they really looked after their clients and all their business was referral. People would often return to them for future loans.
All well and good except my friend waited 6 weeks from the first initial contact to finally sign off on the paperwork to apply for the loan. Normally this process takes 1 - 2 weeks. The mortgage broker was disorganised and that was the feedback I received from my friend.
Bottomline is I wouldn’t refer any business to that broker and neither will my friend.
It’s not good enough to talk the talk, you have to back it up with good service.
Topics: Uncategorized | 1 Comment »
Have Your Goals And Go For Them
By Lorraine | April 30, 2008
Just heard from my daughter in England. After all the hurdles she’s faced since leaving us at the end of last year to work for a company in the aviation industry, things have changed.
The current company is completely disorganised and the various promises made were not kept.
Pay and staff conditions were poor, and of course so was the ‘management’ (if you can call it that).
Anyhow, she’s hung in there whilst searching for what she wants…and guess what?
I received a text this morning to say she has landed the ideal position.Â
She had her criteria and stuck to it.  Her key goal for moving to England was to travel, so the position had to incorporate that.
 It’s so important to know what you want, then you can go for it. Being busy without having clear goals will keep you occupied but with little or no satisfaction at the end of the day.
 It’s easy to see opportunities when you are uncluttered and have a clear focus.Â
Topics: Uncategorized | No Comments »